Your role at Defra
User research
Guidance for onboarding into Defra, meeting required standards, and planning, running and delivering effective user research for Defra services.
User researcher journey at Defra
Defra user researchers:
- follow a clear onboarding process
- use the community contact list to connect with the community
- follow a clear offboarding process and complete the handover template
- contact resource managers for additional support at user-researchresourcemanagers@defra.gov.uk
Standards, guidance and tools
Defra user researchers:
- follow standards and guidance
- use approved tools
Research process
Defra user researchers:
- run scoping workshops to build a shared understanding of the problem
- create and agree research plans so research meets programme and stakeholder needs before delivery starts
- recruit a diverse and representative range of users to help make sure services work for all users
The process and templates are listed below:
- Research scoping and planning
- Participant recruitment
- Plan and prepare research sessions
- Research methods
- Analysis and synthesis
Get support
Contact the user research operations team for further support.