Delivery group standards

2. Maintain a list of products and services

Maintain a clear, up-to-date list of all your services and who owns them.

Why this matters

Successful delivery groups have a clear and current view of everything they're responsible for. This visibility prevents neglect and duplication, supports better decisions, and ensures resources are focused where they'll have the most impact.

Without a defined service map or inventory, groups operate blindly, unable to spot problems early or reuse existing assets, or make informed choices about where to focus effort.

How we measure success

We use a red, amber, green (RAG) rating.

Green Clear, complete and current

The group maintains a defined and up-to-date map of all services and products, with clear ownership, performance measures, and user journeys. Relationships between services and outcomes are explicit.

You must be able to show:

service map or inventory exists showing all services
each service has an owner
relationships between services are understood
services are linked to outcomes

Amber Partial or inconsistent view

Some services are defined, but documentation is incomplete or ownership unclear. The connection between services and outcomes is only partially articulated.

Common problems can include:

service map or inventory exists but is incomplete or out of date
ownership unclear or disputed
relationships between services not well understood
services are not linked to outcomes

To move to green, you should:

complete and update your service map or inventory
assign clear owners for each service
document relationships and dependencies between services
explicitly link each service to delivery group outcomes

Red No defined or coherent view of services

There is no coherent view of services or products. Operations are fragmented across projects or systems, with unclear ownership or accountability.